How to arrange with websites not allowing some special characters/symbols in password

urtoorso's Avatar


01 May, 2020 02:45 PM

Since some websites do not allow all special characters, e.g. no @ sign, I currently have to reduce the password length, since I use the maximum profile to allow a generated password anyway. This not only reduces the password strength, but also makes it difficult to remember which profile I used for generation.

How can I handle this?

  1. Support Staff 1 Posted by Maarten Billemo... on 01 May, 2020 03:06 PM

    Maarten Billemont's Avatar

    Hi! Thanks for reporting this.

    We are actively looking for websites that do not support the default password template (Long Password). If you can share which website is giving you issues (and any in the future), we'd like to add them to our research.

    The goal is to update the app with a password type that is more universally supported and maintains maximum levels of entropy.

  2. 2 Posted by urtoorso on 01 May, 2020 04:06 PM

    urtoorso's Avatar

    The german Telekom allows those but only max. 16 characters:
    !#$%&()*+,-./<=>[email protected][]_{|}~

    They don't allow colons. !$%&/()=?+#,.:-äüöÄÜÖß

    Here no @ or semicolon.

    A bit annoying that companies restrict characters 

  3. 3 Posted by urtoorso on 03 May, 2020 01:54 PM

    urtoorso's Avatar

    But the question is still how can I handle this? Does it mean there is no other solution then selecting a profile with lower length?

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