forgotten user name

Evelyn Kelbie's Avatar

Evelyn Kelbie

16 Apr, 2021 12:07 PM

Hi , I have changed my phone and tried to open my master password app on my new phone, but although I can remember the password I cannot for the life of me remember my user name. I have reset my previous phone as it is sold, is there anything you can do to remind me os my user name

  1. 1 Posted by picadeli on 16 Apr, 2021 12:52 PM

    picadeli's Avatar

    Didn't you use your first and last name?
    Otherwise...

  2. 2 Posted by eviek14g on 16 Apr, 2021 12:54 PM

    eviek14g's Avatar

    Tried that but not opening it

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    -------- Original Message --------

  3. Support Staff 3 Posted by Maarten Billemo... on 16 Apr, 2021 01:00 PM

    Maarten Billemont's Avatar

    Hi Evelyn,
    I’m afraid I don’t have any information on you. We intentionally don’t collect anything on our users.
    Do you have an export file?
    Might you have entered your name with or without using capitals or in a different order?
    Might you be entering the master password incorrectly?

  4. 4 Posted by eviek14g on 16 Apr, 2021 01:02 PM

    eviek14g's Avatar

    Tried every which way, but I will just need to start again

    Sent from ProtonMail mobile

    -------- Original Message --------

  5. Support Staff 5 Posted by Maarten Billemo... on 16 Apr, 2021 01:30 PM

    Maarten Billemont's Avatar

    How are you testing whether you got the name and master password correct?

  6. 6 Posted by eviek14g on 16 Apr, 2021 01:34 PM

    eviek14g's Avatar

    I would recognise my little symbol when correct.
    It's OK though, I will just start again and give everything new passwords

    Sent from ProtonMail mobile

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