Import of passwords fails from iOS to Mac

Hannes's Avatar

Hannes

27 Aug, 2020 12:09 PM

Every time I try to import my passwords on my Mac I get this error message: Import failed because of an internal error.
I know that MasterPassword is not actually a password safe but I'd like to us it as such one.

  1. 1 Posted by Sven on 23 Oct, 2020 10:48 AM

    Sven's Avatar

    Hi Hannes,
    it worked for me to use not the Masterpassword App from the website but to use the one from the MACOS AppStore. Then Import User.

    All the best
    Sven

  2. Support Staff 2 Posted by Maarten Billemo... on 23 Oct, 2020 02:24 PM

    Maarten Billemont's Avatar

    Yes, to import data from the current version of the iOS app, you'll need the current version of the macOS app, which is distributed through the Mac App Store.

  3. Maarten Billemont closed this discussion on 23 Oct, 2020 02:24 PM.

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