pw on iphone not same as on imac

tony's Avatar

tony

02 Jul, 2020 03:32 PM

hello i am new with masterpw. masterpw works on my desktop imac. it ceates pw's with uppercase and lowercase characters. but on my iphone masterpw creates for the same url the same pw as on my desktop - exept all characters are lowercase. therefor the pw is not valid.
thanks for your help
iphon 7, ios 13.5.1
tony

  1. Support Staff 1 Posted by Maarten Billemo... on 02 Jul, 2020 03:40 PM

    Maarten Billemont's Avatar

    Hi Tony,

    Could you create a test user on your phone? Make a user called "test", use the master password "test", and add a site called "test".
    If the problem is showing up for your test user as well, could you share a screenshot, then create an export file for this user using the "Reveal Passwords" option and send it to me?

  2. 2 Posted by tony on 03 Jul, 2020 09:21 AM

    tony's Avatar

    hi maarten,

    where is the „reveal password“option?

    tony

  3. 3 Posted by tony on 06 Jul, 2020 02:57 PM

    tony's Avatar

    hi maarten,

    where is the „reveal password“option? i don’t know how to do this.

    tony

  4. Support Staff 4 Posted by Maarten Billemo... on 06 Jul, 2020 03:15 PM

    Maarten Billemont's Avatar

    Hi Tony,

    In the app, log in to your user, tap the user icon to drop down the menu, choose “Export”, then choose “Show Passwords”.

    — Maarten Billemont —
    https://www.lhunath.com <https://www.lhunath.com/> – https://masterpassword.app <https://masterpassword.app/>

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