Home → Problems →

Not Functional

• Edit

ANTHONY

11 Apr, 2020 07:16 PM

System. 10.15.4 Updated your App automatically. Will not activate. Dead.

1. 1 Posted by ANTHONY Di Buon... on 11 Apr, 2020 07:17 PM

   

   Dead App.
   No matter how many times you try to turn on, nothing happens.
   Never seen anything like this.

   • Edit

2. Support Staff 2 Posted by Maarten Billemo... on 11 Apr, 2020 07:43 PM

   

   Please update to 2.8.6.

   • Edit

3. Maarten Billemont closed this discussion on 11 Apr, 2020 07:43 PM.

4. Di Buono Anthony re-opened this discussion on 11 Apr, 2020 07:47 PM

5. 3 Posted by Di Buono Anthon... on 11 Apr, 2020 07:47 PM

   

   That’s what I have!
   It’s DEAD

   • Edit

6. 4 Posted by Di Buono Anthon... on 11 Apr, 2020 07:48 PM

   
   
   

   
   

   
   

   
   

   
   

   On Apr 11, 2020, at 15:43, Maarten Billemont <[email blocked]> wrote:

   
   

   // Please reply above this line  ==================================================  From: Maarten Billemont (Support staff) Please update to 2.8.6. On Sat, Apr 11 at 12:17 PM PDT, ANTHONY Di Buono wrote: Dead App.  No matter how many times you try to turn on, nothing happens.  Never seen anything like this.

   Having trouble reading this? View this discussion online: Not Functional. Reply with #ignore to stop receiving notifications for this discussion.

   
   

   • Screen_Shot_2020-04-11_at_15.47.19.png 245 KB
   • Edit

7. Support Staff 5 Posted by Maarten Billemo... on 11 Apr, 2020 07:52 PM

   

   Could you check the version of the app for me? In Finder, navigate to the app (in /Applications) and then hit "Get Info" (command-i).

   • Edit

8. 6 Posted by Di Buono Anthon... on 11 Apr, 2020 07:54 PM

   

   Here it is.

   • Screen_Shot_2020-04-11_at_15.54.02.png 101 KB
   • Edit

9. Support Staff 7 Posted by Maarten Billemo... on 11 Apr, 2020 08:00 PM

   

   Can you give some more information on what "dead" looks like exactly on your end?

   1. When you start the app, does anything appear or change on your screen?
      
   2. Do you have the triple-dot icon in the menu bar on the right by the clock?
      
   3. Are there any messages that appear?
      
   4. Does restarting the computer resolve the issue?

   The more detail, the better I can try and pin down the issue you're experiencing into a probable cause. Thanks!

   • Edit

10. 8 Posted by Di Buono Anthon... on 11 Apr, 2020 08:09 PM

    

    I double kick the Master Password, nothing happens.

    Won’t even open.
    Simply won’t START.
    No Messages.
    Just re-started iMac. Nothing!
    BTW I inserted a fresh copy of Catalina yesterday.

    • Screen_Shot_2020-04-11_at_16.05.18.png 48.7 KB
    • Edit

11. Support Staff 9 Posted by Maarten Billemo... on 12 Apr, 2020 03:41 PM

    

    Do you mind trying this for me, it's a little advanced:

    Open the Terminal application. You'll see a white screen with some text in it. Copy and paste this text into it:

    /Applications/Master\ Password.app/Contents/MacOS/MasterPassword
    

    Then hit Enter.
    Now select all the text in the window (command-a) and copy it (command-c), then paste it in a message here.

    • Edit