tag:help.masterpassword.app,2014-09-03:/help/discussions/problems/817-not-functionalMaster Password: Discussion 2020-04-12T15:41:42Ztag:help.masterpassword.app,2014-09-03:Comment/482359902020-04-11T19:17:33Z2020-04-11T19:17:35ZNot Functional<div><p>Dead App.<br>
No matter how many times you try to turn on, nothing happens.<br>
Never seen anything like this.</p></div>ANTHONY Di Buonotag:help.masterpassword.app,2014-09-03:Comment/482359902020-04-11T19:43:46Z2020-04-11T19:43:46ZNot Functional<div><p>Please update to 2.8.6.</p></div>Maarten Billemonttag:help.masterpassword.app,2014-09-03:Comment/482359902020-04-11T19:47:14Z2020-04-11T19:47:14ZNot Functional<div><p>That’s what I have!<br>
It’s DEAD</p></div>Di Buono Anthonytag:help.masterpassword.app,2014-09-03:Comment/482359902020-04-11T19:48:20Z2020-04-11T19:48:23ZNot Functional<img width="1277" height="379" class=""><br class="">
<div><br class=""></div>
<div><br class=""></div>
<div><br class=""></div>
<div><br class="">
<blockquote type="cite" class="">
<div class="">On Apr 11, 2020, at 15:43, Maarten Billemont <<a href="mailto:tender2+dfa6c49799@tenderapp.com" class="">tender2+dfa6c49799@tenderapp.com</a>> wrote:</div>
<br class="Apple-interchange-newline">
<div class="">
<table width="100%" class="">
<tr class="">
<td class="">
<p class="">// Please reply above this line<span class="Apple-converted-space"> </span><br class="">
==================================================<span class="Apple-converted-space"> </span></p>
<p class=""><b class="">From</b>: Maarten Billemont (Support staff)</p>
<div class="">
<p class="">Please update to 2.8.6.</p>
</div>
<div class="">
<p class="">On Sat, Apr 11 at 12:17 PM PDT, ANTHONY Di Buono wrote:</p>
<blockquote class="">
<div class="">
<p class="">Dead App.<span class="Apple-converted-space"> </span><br class="">
No matter how many times you try to turn on, nothing happens.<span class="Apple-converted-space"> </span><br class="">
Never seen anything like this.</p>
</div>
</blockquote>
</div>
</td>
</tr>
<tr class="">
<td class="">
<p class="">Having trouble reading this? View this discussion online:<span class="Apple-converted-space"> </span><a href="http://help.masterpassword.app/help/discussions/problems/817-not-functional" class="">Not Functional</a>.</p>
<p class="">Reply with #ignore to stop receiving notifications for this discussion.</p>
</td>
</tr>
</table>
</div>
</blockquote>
</div>
<br class="">Di Buono Anthonytag:help.masterpassword.app,2014-09-03:Comment/482359902020-04-11T19:52:53Z2020-04-11T19:52:53ZNot Functional<div><p>Could you check the version of the app for me? In Finder, navigate to the app (in /Applications) and then hit "Get Info" (command-i).</p></div>Maarten Billemonttag:help.masterpassword.app,2014-09-03:Comment/482359902020-04-11T19:54:57Z2020-04-11T19:54:58ZNot Functional<div><p>Here it is.</p></div>Di Buono Anthonytag:help.masterpassword.app,2014-09-03:Comment/482359902020-04-11T20:00:29Z2020-04-11T20:00:29ZNot Functional<div><p>Can you give some more information on what "dead" looks like exactly on your end?</p>
<ol>
<li>When you start the app, does anything appear or change on your screen?<br></li>
<li>Do you have the triple-dot icon in the menu bar on the right by the clock?<br></li>
<li>Are there any messages that appear?<br></li>
<li>Does restarting the computer resolve the issue?</li>
</ol>
<p>The more detail, the better I can try and pin down the issue you're experiencing into a probable cause. Thanks!</p></div>Maarten Billemonttag:help.masterpassword.app,2014-09-03:Comment/482359902020-04-11T20:09:01Z2020-04-11T20:09:02ZNot Functional<div><p>I double kick the Master Password, nothing happens.</p>
<p>Won’t even open.<br>
Simply won’t START.<br>
No Messages.<br>
Just re-started iMac. Nothing!<br>
BTW I inserted a fresh copy of Catalina yesterday.</p></div>Di Buono Anthonytag:help.masterpassword.app,2014-09-03:Comment/482359902020-04-12T15:41:41Z2020-04-12T15:41:41ZNot Functional<div><p>Do you mind trying this for me, it's a little advanced:</p>
<p>Open the <code>Terminal</code> application. You'll see a white screen with some text in it. Copy and paste this text into it:</p>
<pre>
<code>/Applications/Master\ Password.app/Contents/MacOS/MasterPassword</code>
</pre>
<p>Then hit Enter.<br>
Now select all the text in the window (command-a) and copy it (command-c), then paste it in a message here.</p></div>Maarten Billemont