Not Functional

ANTHONY's Avatar

ANTHONY

11 Apr, 2020 07:16 PM

System. 10.15.4 Updated your App automatically. Will not activate. Dead.

  1. 1 Posted by ANTHONY Di Buon... on 11 Apr, 2020 07:17 PM

    ANTHONY Di Buono's Avatar

    Dead App.
    No matter how many times you try to turn on, nothing happens.
    Never seen anything like this.

  2. Support Staff 2 Posted by Maarten Billemo... on 11 Apr, 2020 07:43 PM

    Maarten Billemont's Avatar

    Please update to 2.8.6.

  3. Maarten Billemont closed this discussion on 11 Apr, 2020 07:43 PM.

  4. Di Buono Anthony re-opened this discussion on 11 Apr, 2020 07:47 PM

  5. 3 Posted by Di Buono Anthon... on 11 Apr, 2020 07:47 PM

    Di Buono Anthony's Avatar

    That’s what I have!
    It’s DEAD

  6. 4 Posted by Di Buono Anthon... on 11 Apr, 2020 07:48 PM

    Di Buono Anthony's Avatar





    On Apr 11, 2020, at 15:43, Maarten Billemont <[email blocked]> wrote:

    // Please reply above this line 
    ================================================== 

    From: Maarten Billemont (Support staff)

    Please update to 2.8.6.

    On Sat, Apr 11 at 12:17 PM PDT, ANTHONY Di Buono wrote:

    Dead App. 
    No matter how many times you try to turn on, nothing happens. 
    Never seen anything like this.

    Having trouble reading this? View this discussion online: Not Functional.

    Reply with #ignore to stop receiving notifications for this discussion.


  7. Support Staff 5 Posted by Maarten Billemo... on 11 Apr, 2020 07:52 PM

    Maarten Billemont's Avatar

    Could you check the version of the app for me? In Finder, navigate to the app (in /Applications) and then hit "Get Info" (command-i).

  8. 6 Posted by Di Buono Anthon... on 11 Apr, 2020 07:54 PM

    Di Buono Anthony's Avatar
  9. Support Staff 7 Posted by Maarten Billemo... on 11 Apr, 2020 08:00 PM

    Maarten Billemont's Avatar

    Can you give some more information on what "dead" looks like exactly on your end?

    1. When you start the app, does anything appear or change on your screen?
    2. Do you have the triple-dot icon in the menu bar on the right by the clock?
    3. Are there any messages that appear?
    4. Does restarting the computer resolve the issue?

    The more detail, the better I can try and pin down the issue you're experiencing into a probable cause. Thanks!

  10. 8 Posted by Di Buono Anthon... on 11 Apr, 2020 08:09 PM

    Di Buono Anthony's Avatar

    I double kick the Master Password, nothing happens.

    Won’t even open.
    Simply won’t START.
    No Messages.
    Just re-started iMac. Nothing!
    BTW I inserted a fresh copy of Catalina yesterday.

  11. Support Staff 9 Posted by Maarten Billemo... on 12 Apr, 2020 03:41 PM

    Maarten Billemont's Avatar

    Do you mind trying this for me, it's a little advanced:

    Open the Terminal application. You'll see a white screen with some text in it. Copy and paste this text into it:

    /Applications/Master\ Password.app/Contents/MacOS/MasterPassword
    

    Then hit Enter.
    Now select all the text in the window (command-a) and copy it (command-c), then paste it in a message here.

Reply to this discussion

Internal reply

Formatting help / Preview (switch to plain text) No formatting (switch to Markdown)

Attaching KB article:

»

Attached Files

You can attach files up to 10MB

If you don't have an account yet, we need to confirm you're human and not a machine trying to post spam.

Keyboard shortcuts

Generic

? Show this help
ESC Blurs the current field

Comment Form

r Focus the comment reply box
^ + ↩ Submit the comment

You can use Command ⌘ instead of Control ^ on Mac

Recent Discussions

06 Aug, 2020 10:17 PM
20 Jul, 2020 02:55 PM
06 Jul, 2020 03:15 PM
30 Jun, 2020 02:17 PM
28 Jun, 2020 09:00 PM