Master Password Crashes Silently on Correct Password

johnjeff's Avatar


10 Apr, 2020 04:20 PM

Hi. I'm running Mojave (10.14.6) on a 2014 MacBook Pro. The App Store just installed the latest version of Master Password (2.8.4). I can no longer access my passwords. If I enter the wrong password on opening it with the hot key, it tells me that I have entered the wrong password. If I enter the correct password, it simply closes back down to the desktop and removes the icon from the right side of the menubar. At that point, the hot key no longer works until I launch Maste Password from the Application folder.

I have looked for the Master Password preferences, but the are not in ~/Library/Preferences or ~/Library/Application Support. I have also restarted the computer. What else can I do to diagnose this crash?


  1. 1 Posted by Matteo on 10 Apr, 2020 04:23 PM

    Matteo's Avatar

    I have the same exact issue. Please help!

  2. Support Staff 2 Posted by Maarten Billemo... on 10 Apr, 2020 04:27 PM

    Maarten Billemont's Avatar

    Apologies guys – the issue has been solved and is under review by Apple. In the interim, you could look up passwords at: or using the iPhone app.

  3. 3 Posted by johnjeff on 10 Apr, 2020 04:38 PM

    johnjeff's Avatar

    Thanks for the quick response Maarten. I'm glad to hear that the problem is solved, but this does point out a problem with the way I have been working. Using the generic web site does not work for me because I don't know the exact spelling (user name, capitalization, etc.) of all my site names. In fact, I don't even know which sites I have used in Master Password and which I have not.

      Therefore, the searchable list in the desktop application is vital to me. Is there a way to access that list when the application is crashing like this? The iPhone app does not help much as I don't use Master Password on my phone. Also, since it does not synch with my computer, it is unlikely to have the same sites.


  4. Support Staff 4 Posted by Maarten Billemo... on 10 Apr, 2020 04:51 PM

    Maarten Billemont's Avatar

    It's definitely important that you follow a set of personal standards so that it is easy to get your passwords independently if you ever lose access to your primary device. This is the primary reason for using Master Password in the first place: it is a mechanism for getting your passwords without needing to rely on a database, device, or connectivity.

    The recommendations are to log in with your full name and use the site's bare domain name as your site name (eg., not Twitter) - primarily because the domain name is a registered name that is reserved and owned by the company that holds your password and cannot be used by any other entity.

    The Mac app currently uses an internal database to hold the names of your sites, which isn't easily viewable. You could use the following command in Terminal to list all the names of all your sites:

    sqlite3 ~/'Library/Containers/com.lyndir.lhunath.MasterPassword.Mac/Data/Library/Application Support/com.lyndir.lhunath.MasterPassword.Mac/MasterPassword.sqlite' 'SELECT ZNAME FROM ZMPSITEENTITY;'
  5. 5 Posted by johnjeff on 11 Apr, 2020 10:46 AM

    johnjeff's Avatar

    Thanks for that information. The new version (2.8.6) just arrived via the App Store and everything seems to be working again.

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