Unable to change password type to Personal Password

Ernie's Avatar


22 Mar, 2020 05:53 AM

I created a Dummy MP profile on my Mac to explore this problem.
Entered "gmail.com" as the new site name.
Selected Change Password Type.
Checked and saved Personal Password.
Then could not enter a Personal Password because the screen reverted to the opening screen.
The attached screen shots show the sequence of events from 1 to 9.
Running macOS Catalina 10.15.3 on a 2019 MacBook Pro.
I believe this problem has been reported before but I could not find a posted solution.

  1. Support Staff 1 Posted by Maarten Billemo... on 05 Apr, 2020 11:58 PM

    Maarten Billemont's Avatar

    You need to create the site before modifying it. So when you enter the site name, hit Enter first to create it, then you can go back into Master Password to modify it!

  2. Maarten Billemont closed this discussion on 05 Apr, 2020 11:58 PM.

  3. E. Paul Baxter re-opened this discussion on 08 Apr, 2020 08:48 AM

  4. 2 Posted by E. Paul Baxter on 08 Apr, 2020 08:48 AM

    E. Paul Baxter's Avatar

    Thanks Maarten. Such a simple solution. I should have tried that first.

    Great app, your MasterPassword.

    Keep safe.



    Paul Baxter
    Personal Best Academy
    [email blocked]

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Already uploaded files

  • 1_preferences.jpg 46.9 KB
  • 2_Opening_screen.jpg 26.7 KB
  • 3_entered_site_name.jpg 46.8 KB
  • 4_want_to_change_password_type.jpg 66.5 KB
  • 5_selected_Personal_Password.jpg 64.8 KB
  • 6_click_Save_Personal_Password_type.jpg 66.6 KB
  • 7_screen_same_as_No_2._Password_not_saved..jpg 27.4 KB
  • 8_entered_site_name_again_but_password_not_saved.jpg 46.6 KB
  • 9_settings_reverted_to_Long_Password.jpg 65.8 KB

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