Resetting Master password

StephenSprung's Avatar


20 Jan, 2019 05:30 AM

I am told that my user id is not valid.This is not correct as I have been using it for the longest time.

  1. 1 Posted by annaehutcheson on 31 Jan, 2019 09:39 AM

    annaehutcheson's Avatar

    My computer keeps asking me for the master password, especially in Firefox. I don't really remember creating one, but could have because I have had to be changing all of my passwords and everything else due to my computer being hacked. Please help. If I do not already have one, this sounds like something I should have. I would really like to know so I can create an account if I do not have one.

  2. 2 Posted by Stephensprung on 01 Feb, 2019 05:01 PM

    Stephensprung's Avatar

    Still having trouble.

  3. Support Staff 3 Posted by Maarten Billemo... on 01 Feb, 2019 08:05 PM

    Maarten Billemont's Avatar

    Anna, you are in the wrong place. The Firefox issue you’re seeing is separate and not caused by the application this website discusses.

  4. 4 Posted by Stephensprung on 01 Feb, 2019 08:43 PM

    Stephensprung's Avatar

    Who is Anna ? Not me .  I am StephenSprung.

  5. Support Staff 5 Posted by Maarten Billemo... on 01 Feb, 2019 10:36 PM

    Maarten Billemont's Avatar

    Hi Stephen,

    You’ll need to be more verbose about your problem description. I’m not sure what you’re describing or referring to. If it helps, detail what app you’re using, what actions you’ve taken up to the problem point, what you see and what you expect to see instead.

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