Lost passwords

Jeff Hamilton's Avatar

Jeff Hamilton

07 Jan, 2019 06:08 AM

I upgraded from an IPhone 7plus to an IPhone X R and I lost all of the passwords I established. When I open the app on my new IPhone it says new user. I remember the master password I established when I initially downloaded the app on my old iPhone. Please tell me how I can get all my passwords back.

  1. Support Staff 1 Posted by Maarten Billemo... on 07 Jan, 2019 06:13 PM

    Maarten Billemont's Avatar

    Hi Jeff,

    That's really unfortunate!

    However, fortunately for you, with Master Password you can't actually lose your passwords. So if you log in with your original name and master password, any sites you add back should show the original password from before again in your new app.

  2. 2 Posted by jeffehamilt on 07 Jan, 2019 07:34 PM

    jeffehamilt's Avatar

    That did not work because when I open the app it says new user, there is nowhere on the screen that says log-in, when I entered my full name and the short phrase that I originally created then typed in one of the apps I stored in this app it says tap to create.

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     On Monday, January 7, 2019, Maarten Billemont <[email blocked]> wrote:

     #yiv8223601487 pre {width:92%;margin:10px 2%;padding:5px 2%;background:#efefef;border:1px solid #d6d6d6;}#yiv8223601487 blockquote {margin-left:0;padding-left:1em;border-left:5px solid #ccc;}
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  3. Support Staff 3 Posted by Maarten Billemo... on 07 Jan, 2019 07:49 PM

    Maarten Billemont's Avatar

    Yes, that's right. You re-create your user. It will be empty. You add back your sites, and each site you add back will show the same password it used to show before.

  4. 4 Posted by jeffehamilt on 07 Jan, 2019 10:29 PM

    jeffehamilt's Avatar

    Thank you for your feedback, but when I enter Apple for example it does not show the password I used before and I make sure it is on the “long” password.

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     On Monday, January 7, 2019, Maarten Billemont <[email blocked]> wrote:

     #yiv5707820302 pre {width:92%;margin:10px 2%;padding:5px 2%;background:#efefef;border:1px solid #d6d6d6;}#yiv5707820302 blockquote {margin-left:0;padding-left:1em;border-left:5px solid #ccc;}
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  5. Support Staff 5 Posted by Maarten Billemo... on 07 Jan, 2019 11:25 PM

    Maarten Billemont's Avatar

    Then you must've used a different input. Remember, Master Password is essentially a calculator.

    1 + 2 = 3. If you don't get "3" in the end, you might have mistyped "1" or "2".

    Check:
    1. Your name. Make sure it is correctly spelled as well as correctly capitalized. "Jeff Hamilton" is not the same as "jeff hamilton" or "Jeff".
    2. Your master password.
    3. Your site's name.

  6. 6 Posted by jeffehamilt on 11 Jan, 2019 01:27 AM

    jeffehamilt's Avatar

    I tried every possible combination without success.

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     #yiv0980880216 pre {width:92%;margin:10px 2%;padding:5px 2%;background:#efefef;border:1px solid #d6d6d6;}#yiv0980880216 blockquote {margin-left:0;padding-left:1em;border-left:5px solid #ccc;}
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  7. Support Staff 7 Posted by Maarten Billemo... on 11 Jan, 2019 01:39 AM

    Maarten Billemont's Avatar

    If you're unable to recall your exact identity, just create a new one, use your full exact name, a new master password, and just reset the password on the site accounts you have.

    Do a test, too. Make a new site. Write down the password. Delete your user, re-create it, re-create the test site, and check if the password is the same as the one you wrote down.

  8. 8 Posted by Gary on 25 Jan, 2019 10:06 AM

    Gary's Avatar

    What is the length of maximum security master password ?
    and does the length of the site name have influence on the security of password ?

  9. 9 Posted by Yogi Vedd on 06 Apr, 2019 03:08 PM

    Yogi Vedd's Avatar

    Dear Support staff,
    Questions 1. See No links to Reset Masterpassword.
    Question 2. How to get NEW Msterpassword as one for exisiting set up is forgotten.

    Suggestions for improvement so one can click a link to reset, set new or have second masterpassword for another email account.

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