masterpassword deleted from computer

al's Avatar

al

23 Nov, 2018 07:21 AM

i turned on my computer this morning and found the master password application had dissapeared along with all passwords, i had made a copy of the passwords so reinstalled and now back up again. However does this look like my account got hacked, should i chnage all passwords again. I just changed all the password sa nd it took several houyrs....

please advise.

  1. Support Staff 1 Posted by Maarten Billemo... on 23 Nov, 2018 04:03 PM

    Maarten Billemont's Avatar

    If you are worried the computer on which you were using Master Password was compromised, the best advice is to change your master password. The effect of this is that all your site passwords will also change. This is to protect you and ensure that anything that was stolen becomes useless to a hacker. You will need to reset your site passwords through the sites' reset account mechanism, likely relying on your email address, so ensure you have access to that and change its password first.

    Don't do this before you have ensured your computer is safe and trustworthy again.

Reply to this discussion

Internal reply

Formatting help / Preview (switch to plain text) No formatting (switch to Markdown)

Attaching KB article:

»

Attached Files

You can attach files up to 10MB

If you don't have an account yet, we need to confirm you're human and not a machine trying to post spam.

Keyboard shortcuts

Generic

? Show this help
ESC Blurs the current field

Comment Form

r Focus the comment reply box
^ + ↩ Submit the comment

You can use Command ⌘ instead of Control ^ on Mac

Recent Discussions

15 Dec, 2018 10:54 AM
06 Dec, 2018 04:43 AM
05 Dec, 2018 05:24 PM
04 Dec, 2018 01:30 PM
04 Dec, 2018 09:13 AM

 

23 Nov, 2018 04:03 PM
19 Nov, 2018 12:31 PM
17 Nov, 2018 08:16 AM
16 Nov, 2018 01:17 PM
12 Nov, 2018 04:11 PM
04 Nov, 2018 05:56 PM