App crashes at login screen

nbill's Avatar


02 Oct, 2018 10:22 AM

Hey there

I'm having issues with the iOS app, running on an iPhone 8 Plus with iOS 12 installed. The app crashes every time after trying to either authenticate via Touch ID or input my master password.

I've tried force closing the app, rebooting the phone and deleting/re-installing the app without any luck. I can still access all my passwords form the browser version, so I'm quite sure that the information I'm entering is correct.

How can I fix this issue?

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