tag:help.masterpassword.app,2014-09-03:/help/discussions/problems/545-windows-add-new-user-problemMaster Password: Discussion 2018-08-14T21:30:54Ztag:help.masterpassword.app,2014-09-03:Comment/458765072018-08-10T15:38:07Z2018-08-13T02:37:44ZWindows add new user problem<div><p>I also ran the software via cmd with the following result:</p>
<pre>
<code>C:\Users\XX\Downloads>java -jar masterpassword-gui.jar
875 WindowsProvider [INFO ] Starting Windows global hotkey provider
1578 WindowsProvider [WARN ] Could not register hotkey: HotKey{ctrl meta P}
Exception in thread "AWT-EventQueue-0" java.lang.UnsatisfiedLinkError: C:\Users\XX\AppData\Local\Temp\mpw7687901413080390065.dll: Can't find dependent libraries
at java.lang.ClassLoader$NativeLibrary.load(Native Method)
at java.lang.ClassLoader.loadLibrary0(Unknown Source)
at java.lang.ClassLoader.loadLibrary(Unknown Source)
at java.lang.Runtime.load0(Unknown Source)
at java.lang.System.load(Unknown Source)
at com.lyndir.masterpassword.impl.Native.load(Native.java:81)
at com.lyndir.masterpassword.impl.MPAlgorithmV0.<clinit>(MPAlgorithmV0.java:46)
at com.lyndir.masterpassword.MPAlgorithm$Version.<clinit>(MPAlgorithm.java:209)
at com.lyndir.masterpassword.model.impl.MPFileUser.<init>(MPFileUser.java:63)
at com.lyndir.masterpassword.model.impl.MPFileUserManager.add(MPFileUserManager.java:97)
at com.lyndir.masterpassword.gui.view.UserContentPanel.addUser(UserContentPanel.java:156)
at com.lyndir.masterpassword.gui.view.UserContentPanel.lambda$new$0(UserContentPanel.java:49)
at com.lyndir.masterpassword.gui.util.Components$7.actionPerformed(Components.java:283)
at javax.swing.AbstractButton.fireActionPerformed(Unknown Source)
at javax.swing.AbstractButton$Handler.actionPerformed(Unknown Source)
at javax.swing.DefaultButtonModel.fireActionPerformed(Unknown Source)
at javax.swing.DefaultButtonModel.setPressed(Unknown Source)
at javax.swing.plaf.basic.BasicButtonListener.mouseReleased(Unknown Source)
at java.awt.AWTEventMulticaster.mouseReleased(Unknown Source)
at java.awt.Component.processMouseEvent(Unknown Source)
at javax.swing.JComponent.processMouseEvent(Unknown Source)
at java.awt.Component.processEvent(Unknown Source)
at java.awt.Container.processEvent(Unknown Source)
at java.awt.Component.dispatchEventImpl(Unknown Source)
at java.awt.Container.dispatchEventImpl(Unknown Source)
at java.awt.Component.dispatchEvent(Unknown Source)
at java.awt.LightweightDispatcher.retargetMouseEvent(Unknown Source)
at java.awt.LightweightDispatcher.processMouseEvent(Unknown Source)
at java.awt.LightweightDispatcher.dispatchEvent(Unknown Source)
at java.awt.Container.dispatchEventImpl(Unknown Source)
at java.awt.Window.dispatchEventImpl(Unknown Source)
at java.awt.Component.dispatchEvent(Unknown Source)
at java.awt.EventQueue.dispatchEventImpl(Unknown Source)
at java.awt.EventQueue.access$500(Unknown Source)
at java.awt.EventQueue$3.run(Unknown Source)
at java.awt.EventQueue$3.run(Unknown Source)
at java.security.AccessController.doPrivileged(Native Method)
at java.security.ProtectionDomain$JavaSecurityAccessImpl.doIntersectionPrivilege(Unknown Source)
at java.security.ProtectionDomain$JavaSecurityAccessImpl.doIntersectionPrivilege(Unknown Source)
at java.awt.EventQueue$4.run(Unknown Source)
at java.awt.EventQueue$4.run(Unknown Source)
at java.security.AccessController.doPrivileged(Native Method)
at java.security.ProtectionDomain$JavaSecurityAccessImpl.doIntersectionPrivilege(Unknown Source)
at java.awt.EventQueue.dispatchEvent(Unknown Source)
at java.awt.EventDispatchThread.pumpOneEventForFilters(Unknown Source)
at java.awt.EventDispatchThread.pumpEventsForFilter(Unknown Source)
at java.awt.EventDispatchThread.pumpEventsForHierarchy(Unknown Source)
at java.awt.EventDispatchThread.pumpEvents(Unknown Source)
at java.awt.EventDispatchThread.pumpEvents(Unknown Source)
at java.awt.EventDispatchThread.run(Unknown Source)</code>
</pre></div>Gregor Grobtag:help.masterpassword.app,2014-09-03:Comment/458765072018-08-12T13:15:58Z2018-08-12T13:16:01ZWindows add new user problem<div><p>Hey MB,</p>
<p>got the same issue here, too. Same Windows and same build like Gregor.</p>
<p>Best regards</p>
<p>Manuel</p></div>Manueltag:help.masterpassword.app,2014-09-03:Comment/458765072018-08-13T03:15:16Z2018-08-13T13:29:59ZWindows add new user problem<div><p>Can you try installing the top download for your OS (x86 or x64, depending on which Windows version you have - or both if you're unsure):<br>
<a href="https://support.microsoft.com/en-ca/help/2977003/the-latest-supported-visual-c-downloads">https://support.microsoft.com/en-ca/help/2977003/the-latest-support...</a></p>
<p>Could you also share the output of:</p>
<pre>
<code>java -XshowSettings:properties -version</code>
</pre></div>Maarten Billemonttag:help.masterpassword.app,2014-09-03:Comment/458765072018-08-13T15:57:10Z2018-08-13T15:57:12ZWindows add new user problem<div><p>Thank you for the quick reply!</p>
<p>Installing visual C++ did not solve the problem</p>
<p>Attached the output of the Java version.</p></div>Gregor Grobtag:help.masterpassword.app,2014-09-03:Comment/458765072018-08-13T16:09:45Z2018-08-13T16:09:45ZWindows add new user problem<div><p>Thanks, Gregor. For completion, do you mind adding which VC++ redistributables you installed?</p></div>Maarten Billemonttag:help.masterpassword.app,2014-09-03:Comment/458765072018-08-13T16:12:49Z2018-08-13T16:12:49ZWindows add new user problem<div><p>Also, do you mind trying to update to the latest Java version?</p>
<p>Currently, the latest JRE for Windows is Java 10 (you have 8):<br>
<a href="http://www.oracle.com/technetwork/java/javase/downloads/jre10-downloads-4417026.html">http://www.oracle.com/technetwork/java/javase/downloads/jre10-downl...</a></p></div>Maarten Billemonttag:help.masterpassword.app,2014-09-03:Comment/458765072018-08-13T16:33:48Z2018-08-13T16:33:49ZWindows add new user problem<div><p>Here we go! It was the Java Version. My Java did say "There is no update" but there was one... Thanks for helping MB! Next time I'll check Java AND Masterpasswordapp for updates.</p>
<p>Best regards</p>
<p>Manuel</p></div>Manueltag:help.masterpassword.app,2014-09-03:Comment/458765072018-08-14T21:30:52Z2018-08-14T21:30:53ZWindows add new user problem<div><p>Updating Java solved the problem! It works now. Thank you very much for the help.</p>
<p>Kind regards</p>
<p>Gregor</p></div>Gregor Grob