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Windows add new user problem

1. 1 Posted by Gregor Grob on 10 Aug, 2018 03:38 PM

   

   I also ran the software via cmd with the following result:

   C:\Users\XX\Downloads>java -jar masterpassword-gui.jar
   875             WindowsProvider [INFO ] Starting Windows global hotkey provider
   1578            WindowsProvider [WARN ] Could not register hotkey: HotKey{ctrl meta P}
   Exception in thread "AWT-EventQueue-0" java.lang.UnsatisfiedLinkError: C:\Users\XX\AppData\Local\Temp\mpw7687901413080390065.dll: Can't find dependent libraries
           at java.lang.ClassLoader$NativeLibrary.load(Native Method)
           at java.lang.ClassLoader.loadLibrary0(Unknown Source)
           at java.lang.ClassLoader.loadLibrary(Unknown Source)
           at java.lang.Runtime.load0(Unknown Source)
           at java.lang.System.load(Unknown Source)
           at com.lyndir.masterpassword.impl.Native.load(Native.java:81)
           at com.lyndir.masterpassword.impl.MPAlgorithmV0.<clinit>(MPAlgorithmV0.java:46)
           at com.lyndir.masterpassword.MPAlgorithm$Version.<clinit>(MPAlgorithm.java:209)
           at com.lyndir.masterpassword.model.impl.MPFileUser.<init>(MPFileUser.java:63)
           at com.lyndir.masterpassword.model.impl.MPFileUserManager.add(MPFileUserManager.java:97)
           at com.lyndir.masterpassword.gui.view.UserContentPanel.addUser(UserContentPanel.java:156)
           at com.lyndir.masterpassword.gui.view.UserContentPanel.lambda$new$0(UserContentPanel.java:49)
           at com.lyndir.masterpassword.gui.util.Components$7.actionPerformed(Components.java:283)
           at javax.swing.AbstractButton.fireActionPerformed(Unknown Source)
           at javax.swing.AbstractButton$Handler.actionPerformed(Unknown Source)
           at javax.swing.DefaultButtonModel.fireActionPerformed(Unknown Source)
           at javax.swing.DefaultButtonModel.setPressed(Unknown Source)
           at javax.swing.plaf.basic.BasicButtonListener.mouseReleased(Unknown Source)
           at java.awt.AWTEventMulticaster.mouseReleased(Unknown Source)
           at java.awt.Component.processMouseEvent(Unknown Source)
           at javax.swing.JComponent.processMouseEvent(Unknown Source)
           at java.awt.Component.processEvent(Unknown Source)
           at java.awt.Container.processEvent(Unknown Source)
           at java.awt.Component.dispatchEventImpl(Unknown Source)
           at java.awt.Container.dispatchEventImpl(Unknown Source)
           at java.awt.Component.dispatchEvent(Unknown Source)
           at java.awt.LightweightDispatcher.retargetMouseEvent(Unknown Source)
           at java.awt.LightweightDispatcher.processMouseEvent(Unknown Source)
           at java.awt.LightweightDispatcher.dispatchEvent(Unknown Source)
           at java.awt.Container.dispatchEventImpl(Unknown Source)
           at java.awt.Window.dispatchEventImpl(Unknown Source)
           at java.awt.Component.dispatchEvent(Unknown Source)
           at java.awt.EventQueue.dispatchEventImpl(Unknown Source)
           at java.awt.EventQueue.access$500(Unknown Source)
           at java.awt.EventQueue$3.run(Unknown Source)
           at java.awt.EventQueue$3.run(Unknown Source)
           at java.security.AccessController.doPrivileged(Native Method)
           at java.security.ProtectionDomain$JavaSecurityAccessImpl.doIntersectionPrivilege(Unknown Source)
           at java.security.ProtectionDomain$JavaSecurityAccessImpl.doIntersectionPrivilege(Unknown Source)
           at java.awt.EventQueue$4.run(Unknown Source)
           at java.awt.EventQueue$4.run(Unknown Source)
           at java.security.AccessController.doPrivileged(Native Method)
           at java.security.ProtectionDomain$JavaSecurityAccessImpl.doIntersectionPrivilege(Unknown Source)
           at java.awt.EventQueue.dispatchEvent(Unknown Source)
           at java.awt.EventDispatchThread.pumpOneEventForFilters(Unknown Source)
           at java.awt.EventDispatchThread.pumpEventsForFilter(Unknown Source)
           at java.awt.EventDispatchThread.pumpEventsForHierarchy(Unknown Source)
           at java.awt.EventDispatchThread.pumpEvents(Unknown Source)
           at java.awt.EventDispatchThread.pumpEvents(Unknown Source)
           at java.awt.EventDispatchThread.run(Unknown Source)
   

   • Edit

2. 2 Posted by Manuel on 12 Aug, 2018 01:15 PM

   

   Hey MB,

   got the same issue here, too. Same Windows and same build like Gregor.

   Best regards

   Manuel

   • Edit

3. Support Staff 3 Posted by Maarten Billemo... on 13 Aug, 2018 03:15 AM

   

   Can you try installing the top download for your OS (x86 or x64, depending on which Windows version you have - or both if you're unsure):
   https://support.microsoft.com/en-ca/help/2977003/the-latest-support...

   Could you also share the output of:

   java -XshowSettings:properties -version
   

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4. 4 Posted by Gregor Grob on 13 Aug, 2018 03:57 PM

   

   Thank you for the quick reply!

   Installing visual C++ did not solve the problem

   Attached the output of the Java version.

   • Output.txt 3.32 KB
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5. Support Staff 5 Posted by Maarten Billemo... on 13 Aug, 2018 04:09 PM

   

   Thanks, Gregor. For completion, do you mind adding which VC++ redistributables you installed?

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6. Support Staff 6 Posted by Maarten Billemo... on 13 Aug, 2018 04:12 PM

   

   Also, do you mind trying to update to the latest Java version?

   Currently, the latest JRE for Windows is Java 10 (you have 8):
   http://www.oracle.com/technetwork/java/javase/downloads/jre10-downl...

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7. 7 Posted by Manuel on 13 Aug, 2018 04:33 PM

   

   Here we go! It was the Java Version. My Java did say "There is no update" but there was one... Thanks for helping MB! Next time I'll check Java AND Masterpasswordapp for updates.

   Best regards

   Manuel

   • Edit

8. 8 Posted by Gregor Grob on 14 Aug, 2018 09:30 PM

   

   Updating Java solved the problem! It works now. Thank you very much for the help.

   Kind regards

   Gregor

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