tag:help.masterpassword.app,2014-09-03:/help/discussions/problems/539-cant-create-new-userMaster Password: Discussion 2018-10-19T10:04:03Ztag:help.masterpassword.app,2014-09-03:Comment/457980812018-07-30T12:29:25Z2018-07-30T12:29:25ZCan't create new user<div><p>Is this on Linux? Can you share what system you have? Distribution version, kernel version, processor, etc?</p></div>Maarten Billemonttag:help.masterpassword.app,2014-09-03:Comment/457980812018-07-30T12:57:30Z2018-07-30T12:57:31ZCan't create new user<div><p>Yeah, linux:<br>
Ubuntu 18.04.1, 64-bit<br>
kernel version: 4.15.0-29-generic<br>
processor: Intel Core i7-4710HQ<br>
java -version:<br>
"openjdk version "10.0.1" 2018-04-17 OpenJDK Runtime Environment (build 10.0.1+10-Ubuntu-3ubuntu1)<br>
OpenJDK 64-Bit Server VM (build 10.0.1+10-Ubuntu-3ubuntu1, mixed mode)"</p></div>Wojciktag:help.masterpassword.app,2014-09-03:Comment/457980812018-07-31T23:14:49Z2018-07-31T23:14:49ZCan't create new user<div><p>I'm having the same problem with the desktop app on Windows. Both Windows and Java are up to date.</p></div>Marcelletag:help.masterpassword.app,2014-09-03:Comment/457980812018-07-31T23:39:13Z2018-07-31T23:39:28ZCan't create new user<div><p>Marcelle: can you share what happens when you launch the Windows app from the terminal (cmd.exe)?</p>
<pre>
<code>java -jar masterpassword-2.7.2.jar</code>
</pre></div>Maarten Billemonttag:help.masterpassword.app,2014-09-03:Comment/457980812018-08-01T01:03:17Z2018-08-02T13:25:47ZCan't create new user<div><p>I ran <code>java -jar masterpassword-gui.jar</code> and got the following on Windows terminal after trying to add a new user:</p>
<blockquote>
<pre>
<code>Exception in thread "AWT-EventQueue-0" java.lang.ExceptionInInitializerError
at com.lyndir.masterpassword.MPAlgorithm$Version.<clinit>(MPAlgorithm.ja
va:209)
at com.lyndir.masterpassword.model.impl.MPFileUser.<init>(MPFileUser.jav
a:63)
at com.lyndir.masterpassword.model.impl.MPFileUserManager.add(MPFileUser
Manager.java:97)
at com.lyndir.masterpassword.gui.view.UserContentPanel.addUser(UserConte
ntPanel.java:153)
at com.lyndir.masterpassword.gui.view.UserContentPanel.lambda$new$0(User
ContentPanel.java:48)
at com.lyndir.masterpassword.gui.util.Components$7.actionPerformed(Compo
nents.java:279)
at javax.swing.AbstractButton.fireActionPerformed(Unknown Source)
at javax.swing.AbstractButton$Handler.actionPerformed(Unknown Source)
at javax.swing.DefaultButtonModel.fireActionPerformed(Unknown Source)
at javax.swing.DefaultButtonModel.setPressed(Unknown Source)
at javax.swing.plaf.basic.BasicButtonListener.mouseReleased(Unknown Sour
ce)
at java.awt.AWTEventMulticaster.mouseReleased(Unknown Source)
at java.awt.Component.processMouseEvent(Unknown Source)
at javax.swing.JComponent.processMouseEvent(Unknown Source)
at java.awt.Component.processEvent(Unknown Source)
at java.awt.Container.processEvent(Unknown Source)
at java.awt.Component.dispatchEventImpl(Unknown Source)
at java.awt.Container.dispatchEventImpl(Unknown Source)
at java.awt.Component.dispatchEvent(Unknown Source)
at java.awt.LightweightDispatcher.retargetMouseEvent(Unknown Source)
at java.awt.LightweightDispatcher.processMouseEvent(Unknown Source)
at java.awt.LightweightDispatcher.dispatchEvent(Unknown Source)
at java.awt.Container.dispatchEventImpl(Unknown Source)
at java.awt.Window.dispatchEventImpl(Unknown Source)
at java.awt.Component.dispatchEvent(Unknown Source)
at java.awt.EventQueue.dispatchEventImpl(Unknown Source)
at java.awt.EventQueue.access$500(Unknown Source)
at java.awt.EventQueue$3.run(Unknown Source)
at java.awt.EventQueue$3.run(Unknown Source)
at java.security.AccessController.doPrivileged(Native Method)
at java.security.ProtectionDomain$JavaSecurityAccessImpl.doIntersectionP
rivilege(Unknown Source)
at java.security.ProtectionDomain$JavaSecurityAccessImpl.doIntersectionP
rivilege(Unknown Source)
at java.awt.EventQueue$4.run(Unknown Source)
at java.awt.EventQueue$4.run(Unknown Source)
at java.security.AccessController.doPrivileged(Native Method)
at java.security.ProtectionDomain$JavaSecurityAccessImpl.doIntersectionP
rivilege(Unknown Source)
at java.awt.EventQueue.dispatchEvent(Unknown Source)
at java.awt.EventDispatchThread.pumpOneEventForFilters(Unknown Source)
at java.awt.EventDispatchThread.pumpEventsForFilter(Unknown Source)
at java.awt.EventDispatchThread.pumpEventsForHierarchy(Unknown Source)
at java.awt.EventDispatchThread.pumpEvents(Unknown Source)
at java.awt.EventDispatchThread.pumpEvents(Unknown Source)
at java.awt.EventDispatchThread.run(Unknown Source)
Caused by: java.lang.IllegalStateException: Library: mpw (/lib/windows/x86/mpw.d
ll), not found in class loader for: class com.lyndir.masterpassword.impl.MPAlgor
ithmV0
at com.lyndir.masterpassword.impl.Native.load(Native.java:65)
at com.lyndir.masterpassword.impl.MPAlgorithmV0.<clinit>(MPAlgorithmV0.j
ava:46)
... 43 more</code>
</pre></blockquote>
<p>Does that help you, Maarten?<br>
By the way, happy birthday!</p></div>Marcelletag:help.masterpassword.app,2014-09-03:Comment/457980812018-08-01T15:38:43Z2018-08-02T13:25:29ZCan't create new user<div><p>Similar behaviour here, whenever I try to add a new user to Master Password it justs does nothing, and when I run it on a terminal I get the following output:</p>
<blockquote>
<pre>
<code>Exception in thread "AWT-EventQueue-1" java.lang.UnsatisfiedLinkError: /tmp/libmpw9137386386123046297.so: libc.musl-x86_64.so.1: cannot open shared object file: No such file or directory
at java.lang.ClassLoader$NativeLibrary.load(Native Method)
at java.lang.ClassLoader.loadLibrary0(ClassLoader.java:1941)
at java.lang.ClassLoader.loadLibrary(ClassLoader.java:1824)
at java.lang.Runtime.load0(Runtime.java:809)
at java.lang.System.load(System.java:1086)
at com.lyndir.masterpassword.impl.Native.load(Native.java:81)
at com.lyndir.masterpassword.impl.MPAlgorithmV0.<clinit>(MPAlgorithmV0.java:46)
at com.lyndir.masterpassword.MPAlgorithm$Version.<clinit>(MPAlgorithm.java:209)
at com.lyndir.masterpassword.model.impl.MPFileUser.<init>(MPFileUser.java:63)
at com.lyndir.masterpassword.model.impl.MPFileUserManager.add(MPFileUserManager.java:97)
at com.lyndir.masterpassword.gui.view.UserContentPanel.addUser(UserContentPanel.java:153)
at com.lyndir.masterpassword.gui.view.UserContentPanel.lambda$new$0(UserContentPanel.java:48)
at com.lyndir.masterpassword.gui.util.Components$7.actionPerformed(Components.java:279)
at javax.swing.AbstractButton.fireActionPerformed(AbstractButton.java:2022)
at javax.swing.AbstractButton$Handler.actionPerformed(AbstractButton.java:2348)
at javax.swing.DefaultButtonModel.fireActionPerformed(DefaultButtonModel.java:402)
at javax.swing.DefaultButtonModel.setPressed(DefaultButtonModel.java:259)
at javax.swing.plaf.basic.BasicButtonListener.mouseReleased(BasicButtonListener.java:252)
at java.awt.AWTEventMulticaster.mouseReleased(AWTEventMulticaster.java:289)
at java.awt.Component.processMouseEvent(Component.java:6533)
at javax.swing.JComponent.processMouseEvent(JComponent.java:3324)
at java.awt.Component.processEvent(Component.java:6298)
at java.awt.Container.processEvent(Container.java:2238)
at java.awt.Component.dispatchEventImpl(Component.java:4889)
at java.awt.Container.dispatchEventImpl(Container.java:2296)
at java.awt.Component.dispatchEvent(Component.java:4711)
at java.awt.LightweightDispatcher.retargetMouseEvent(Container.java:4897)
at java.awt.LightweightDispatcher.processMouseEvent(Container.java:4534)
at java.awt.LightweightDispatcher.dispatchEvent(Container.java:4475)
at java.awt.Container.dispatchEventImpl(Container.java:2282)
at java.awt.Window.dispatchEventImpl(Window.java:2746)
at java.awt.Component.dispatchEvent(Component.java:4711)
at java.awt.EventQueue.dispatchEventImpl(EventQueue.java:760)
at java.awt.EventQueue.access$500(EventQueue.java:97)
at java.awt.EventQueue$3.run(EventQueue.java:709)
at java.awt.EventQueue$3.run(EventQueue.java:703)
at java.security.AccessController.doPrivileged(Native Method)
at java.security.ProtectionDomain$JavaSecurityAccessImpl.doIntersectionPrivilege(ProtectionDomain.java:80)
at java.security.ProtectionDomain$JavaSecurityAccessImpl.doIntersectionPrivilege(ProtectionDomain.java:90)
at java.awt.EventQueue$4.run(EventQueue.java:733)
at java.awt.EventQueue$4.run(EventQueue.java:731)
at java.security.AccessController.doPrivileged(Native Method)
at java.security.ProtectionDomain$JavaSecurityAccessImpl.doIntersectionPrivilege(ProtectionDomain.java:80)
at java.awt.EventQueue.dispatchEvent(EventQueue.java:730)
at org.GNOME.Accessibility.AtkWrapper$5.dispatchEvent(AtkWrapper.java:700)
at java.awt.EventDispatchThread.pumpOneEventForFilters(EventDispatchThread.java:205)
at java.awt.EventDispatchThread.pumpEventsForFilter(EventDispatchThread.java:116)
at java.awt.EventDispatchThread.pumpEventsForHierarchy(EventDispatchThread.java:105)
at java.awt.EventDispatchThread.pumpEvents(EventDispatchThread.java:101)
at java.awt.EventDispatchThread.pumpEvents(EventDispatchThread.java:93)
at java.awt.EventDispatchThread.run(EventDispatchThread.java:82)```</code>
</pre></blockquote>
<p>Also, the Java GUI seems a bit different from previous versions, don't know if it's intentional.</p>
<p>Specs are:<br>
OS: Debian GNU/Linux 9 (stretch) x86_64<br>
Kernel: 4.9.0-7-amd64<br>
CPU: Intel i3-3110M (4) @ 2.4GHz<br>
Java: openjdk version "1.8.0_171"<br>
OpenJDK Runtime Environment (build 1.8.0_171-8u171-b11-1~deb9u1-b11)<br>
OpenJDK 64-Bit Server VM (build 25.171-b11, mixed mode)</p></div>Antonio Salieritag:help.masterpassword.app,2014-09-03:Comment/457980812018-08-01T17:21:58Z2018-08-01T17:21:58ZCan't create new user<div><p>Thanks guys.</p>
<p>It looks like there's an issue on Windows 32-bit, since I don't have a precompiled library for it, as well as for Linux systems without musl-libc installed.</p></div>Maarten Billemonttag:help.masterpassword.app,2014-09-03:Comment/457980812018-08-02T05:50:08Z2018-08-02T05:50:08ZCan't create new user<div><p>Please give this another try and report back whether 2.7.3 works better. You can download it off the website or directly from: <a href="https://masterpassword.app/masterpassword-gui-2.7.3.jar">https://masterpassword.app/masterpassword-gui-2.7.3.jar</a></p></div>Maarten Billemonttag:help.masterpassword.app,2014-09-03:Comment/457980812018-08-02T06:58:33Z2018-08-02T13:24:55ZCan't create new user<div><p>Unfortunately I'm still unable to create a new user on my Debian machine, now the terminal outputs:</p>
<blockquote>
<pre>
<code>372 X11Provider [INFO ] Starting X11 global hotkey provider
501 X11Provider [INFO ] Registering hotkey: HotKey{ctrl meta P}
Exception in thread "AWT-EventQueue-1" java.lang.UnsatisfiedLinkError: /tmp/libmpw5840113085218162880.so: /lib/x86_64-linux-gnu/libc.so.6: version `GLIBC_2.25' not found (required by /tmp/libmpw5840113085218162880.so)
at java.lang.ClassLoader$NativeLibrary.load(Native Method)
at java.lang.ClassLoader.loadLibrary0(ClassLoader.java:1941)
at java.lang.ClassLoader.loadLibrary(ClassLoader.java:1824)
at java.lang.Runtime.load0(Runtime.java:809)
at java.lang.System.load(System.java:1086)
at com.lyndir.masterpassword.impl.Native.load(Native.java:81)
at com.lyndir.masterpassword.impl.MPAlgorithmV0.<clinit>(MPAlgorithmV0.java:46)
at com.lyndir.masterpassword.MPAlgorithm$Version.<clinit>(MPAlgorithm.java:209)
at com.lyndir.masterpassword.model.impl.MPFileUser.<init>(MPFileUser.java:63)
at com.lyndir.masterpassword.model.impl.MPFileUserManager.add(MPFileUserManager.java:97)
at com.lyndir.masterpassword.gui.view.UserContentPanel.addUser(UserContentPanel.java:156)
at com.lyndir.masterpassword.gui.view.UserContentPanel.lambda$new$0(UserContentPanel.java:49)
at com.lyndir.masterpassword.gui.util.Components$7.actionPerformed(Components.java:283)
at javax.swing.AbstractButton.fireActionPerformed(AbstractButton.java:2022)
at javax.swing.AbstractButton$Handler.actionPerformed(AbstractButton.java:2348)
at javax.swing.DefaultButtonModel.fireActionPerformed(DefaultButtonModel.java:402)
at javax.swing.DefaultButtonModel.setPressed(DefaultButtonModel.java:259)
at javax.swing.plaf.basic.BasicButtonListener.mouseReleased(BasicButtonListener.java:252)
at java.awt.AWTEventMulticaster.mouseReleased(AWTEventMulticaster.java:289)
at java.awt.Component.processMouseEvent(Component.java:6533)
at javax.swing.JComponent.processMouseEvent(JComponent.java:3324)
at java.awt.Component.processEvent(Component.java:6298)
at java.awt.Container.processEvent(Container.java:2238)
at java.awt.Component.dispatchEventImpl(Component.java:4889)
at java.awt.Container.dispatchEventImpl(Container.java:2296)
at java.awt.Component.dispatchEvent(Component.java:4711)
at java.awt.LightweightDispatcher.retargetMouseEvent(Container.java:4897)
at java.awt.LightweightDispatcher.processMouseEvent(Container.java:4534)
at java.awt.LightweightDispatcher.dispatchEvent(Container.java:4475)
at java.awt.Container.dispatchEventImpl(Container.java:2282)
at java.awt.Window.dispatchEventImpl(Window.java:2746)
at java.awt.Component.dispatchEvent(Component.java:4711)
at java.awt.EventQueue.dispatchEventImpl(EventQueue.java:760)
at java.awt.EventQueue.access$500(EventQueue.java:97)
at java.awt.EventQueue$3.run(EventQueue.java:709)
at java.awt.EventQueue$3.run(EventQueue.java:703)
at java.security.AccessController.doPrivileged(Native Method)
at java.security.ProtectionDomain$JavaSecurityAccessImpl.doIntersectionPrivilege(ProtectionDomain.java:80)
at java.security.ProtectionDomain$JavaSecurityAccessImpl.doIntersectionPrivilege(ProtectionDomain.java:90)
at java.awt.EventQueue$4.run(EventQueue.java:733)
at java.awt.EventQueue$4.run(EventQueue.java:731)
at java.security.AccessController.doPrivileged(Native Method)
at java.security.ProtectionDomain$JavaSecurityAccessImpl.doIntersectionPrivilege(ProtectionDomain.java:80)
at java.awt.EventQueue.dispatchEvent(EventQueue.java:730)
at org.GNOME.Accessibility.AtkWrapper$5.dispatchEvent(AtkWrapper.java:700)
at java.awt.EventDispatchThread.pumpOneEventForFilters(EventDispatchThread.java:205)
at java.awt.EventDispatchThread.pumpEventsForFilter(EventDispatchThread.java:116)
at java.awt.EventDispatchThread.pumpEventsForHierarchy(EventDispatchThread.java:105)
at java.awt.EventDispatchThread.pumpEvents(EventDispatchThread.java:101)
at java.awt.EventDispatchThread.pumpEvents(EventDispatchThread.java:93)
at java.awt.EventDispatchThread.run(EventDispatchThread.java:82)```</code>
</pre></blockquote>
<p><code>glibc-source linux-libc-dev-arm64-cross uclibc-source</code> are the closest candidates to 'GLIBC_2.25' but installing them doesn't solve the problem. I even tried to install <code>glibc-source_2.27-5_all.deb glibc-source_2.25-2_all.deb glibc-source_2.25-3_all.deb</code> from <code>http://ftp.debian.org/debian/pool/main/g/glibc/?C=S;O=D</code> and tried to run Master Password with each version, but again it doesn't seem to solve the error.</p></div>Antonio Salieritag:help.masterpassword.app,2014-09-03:Comment/457980812018-08-02T07:33:59Z2018-08-02T07:34:01ZCan't create new user<div><p>It's working now on my computer (Ubuntu 18.04.1). Thanks for the quick update!</p></div>Wojciktag:help.masterpassword.app,2014-09-03:Comment/457980812018-08-02T14:18:19Z2018-08-02T14:18:19ZCan't create new user<div><p>@Antonio: can you try running with <code>LD_DEBUG=all java -jar ...</code>, to see if you get extra info?</p></div>Maarten Billemonttag:help.masterpassword.app,2014-09-03:Comment/457980812018-08-03T03:36:29Z2018-08-03T03:36:29ZCan't create new user<div><p>@Antonio: give it another shot, version is now 2.7.4: <a href="https://masterpassword.app/masterpassword-gui-2.7.4.jar">https://masterpassword.app/masterpassword-gui-2.7.4.jar</a></p></div>Maarten Billemonttag:help.masterpassword.app,2014-09-03:Comment/457980812018-08-03T11:11:35Z2018-08-03T11:11:38ZCan't create new user<div><p>Sorry for the late reply. And many, many thanks for the amazing support. Everything works flawlessly now, thank you!</p></div>Antonio Salieri