Import function
Hi,
I am in the process of changing computers, as such l want to import my existing passwords. Using windows 10, but it is not allowing me to drop and drag the file to global settings. It is showing an export option but no import tab and the drag and drop does nothing. Could you make any suggestions?
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Support Staff 1 Posted by Maarten Billemo... on 27 Jul, 2018 03:59 PM
I assume you are talking about a third-party app made on Windows. You should contact the author of the app you are using, since I don't use or maintain it.
2 Posted by Craig Brown on 29 Jul, 2018 02:47 AM
Hi, sorry l thought l was emailing the master password app developers, your
email address was listed on there website. I will check it and try again.
Cheers
Support Staff 3 Posted by Maarten Billemo... on 29 Jul, 2018 04:07 AM
You are emailing the master password developers. However, the application you are using was not made by the master password developers. It was made by a third party.
4 Posted by Craig Brown on 29 Jul, 2018 05:38 AM
I am a little confused.. The app l am having issue with is one developed by
you, but you are telling me it is a third party problem.
Are you able to point me in the direction of the third party l am to
contact?
My issue is, Windows 7 there is an option to import the mpsites file to global
settings, on Windows 10 it does not provide this option. So is this a
Windows issue and is this what you mean by third party?
Cheers
Support Staff 5 Posted by Maarten Billemo... on 29 Jul, 2018 05:40 AM
Where did you download this application that you are referring to?
6 Posted by Craig Brown on 29 Jul, 2018 06:05 AM
It was from the chrome app store, so it is a chrome extension.
Support Staff 7 Posted by Maarten Billemo... on 29 Jul, 2018 12:18 PM
Then look at the Chrome App Store for who the author of this extension was.
This is the support site for the official Master Password apps, but there is no Chrome extension made by us.
8 Posted by Craig Brown on 29 Jul, 2018 12:32 PM
Just found that and have emailed them. Thanks for your help...big fan of
your app, really great product.