Missing Passwords in iOS App

Ryan's Avatar


05 Jun, 2018 03:33 AM

Multiple times I have experienced passwords missing from my iOS App. The first several times I just attributed this to me potentially create a password and failing to "tap to save" the password. However, recently one of my most commonly used passwords has disappeared from the app, thus confirming my suspicions that passwords were disappearing from the app.

Has anyone else experienced this? Any solutions or help?


  1. 1 Posted by Klaus on 09 Aug, 2018 07:47 AM

    Klaus's Avatar

    I'm facing the same problem - I started to export and email the export file to my account every time I add or change a password. I will implement a merging functionality on my PC to sum up all the export files in the correct timeline and generate a complete importable file of my passwords that I will than hold in my cloud so I can restore my vault any time I need.

    I still don't understand how the App can actually lose entries in the list. I'm using an iPhone 5s with the most recent iOS.

  2. 2 Posted by Klaus on 09 Aug, 2018 10:46 AM

    Klaus's Avatar

    Additional information: I'm using the Touch ID Login.

  3. 3 Posted by Daniel on 06 Sep, 2018 01:10 PM

    Daniel's Avatar

    Confirmed - I have observed the same problem on my apple mobile & ipad

  4. 4 Posted by Jan on 16 Sep, 2018 02:56 PM

    Jan's Avatar

    Same problem here.

  5. 5 Posted by Daniel on 12 Oct, 2018 06:15 AM

    Daniel's Avatar

    Hello Maarten, sorry to bother You but this problem (loss of data) seems really to be critical - do You see a chance to help? Thanks

  6. Support Staff 6 Posted by Maarten Billemo... on 12 Oct, 2018 12:26 PM

    Maarten Billemont's Avatar

    Hey guys,

    Several attempts to diagnose and reproduce this issue have failed, so far, to yield the described effect/issue (the app has always worked perfectly on my test devices and those of the people around me). As such, this issue has been difficult to pin down or eradicate.

    Consequently, the current effort is in a rewrite of the app. The rewrite of the iOS app is underway and progressing, though there is no concrete date of when it will be ready for prime-time.

    Given that this issue is relatively rare, the best advice I can give so far is to keep your sites backed-up, especially if you use non-generated tokens. If you use purely generated tokens (ideal use case of Master Password), then you shouldn't have to worry too much, and a loss of sites is merely a convenience issue, since sites can be easily recreated with identical passwords.

    Sorry I don't have better news thus far, but know efforts are already underway. For those of you interested in tracking development progress of the new iOS app, you can follow:
    The app's source code: https://gitlab.com/MasterPassword/MasterPassword
    The rewrite branch: https://gitlab.com/MasterPassword/MasterPassword/tree/rewrite


  7. 7 Posted by Klaus Jonke on 13 Oct, 2018 10:24 AM

    Klaus Jonke's Avatar

    Hello Maarten,

    Even if someone - like me btw. - uses only generated passwords, we loose login names and the corresponding iteration of the password. And they differ a lot - I have iterations from 1 to 26 (and counting), depending on security level and expiration time for the passwords.

    So: yes, my passwords can be generated again, but I have to rightly guess the iteration they are in and to remember the correct usernames ...

    So even with generated passwords this is not only a convenience issue, at least for me.

    Looking forward to the rewrite!

    Kind regards,

  8. 8 Posted by root666 on 27 Oct, 2018 01:59 PM

    root666's Avatar

    I have the same problem since few months with the iOS application.
    My mostly used password disappears periodically (1-3 times per month) and I have to enter it again.

  9. 9 Posted by whatever on 19 Dec, 2018 03:29 PM

    whatever's Avatar

    Beyond losing passwords from time to time in the iOS app, all my passwords have now been changed to long password, and surprisingly I have the same long password for all my accounts in the iOS app. Could this be linked to latest iOS update?

  10. 10 Posted by Klaus Jonke on 23 Dec, 2018 10:04 PM

    Klaus Jonke's Avatar

    @whatever: no, that should not be an iOS update/version issue, I've encountered that with different iOS versions from time to time - stop the app and restart it and it should work fine again.

    I've finally found a few hours of spare time to implement a first crude workaround for the problem - every time I add another site or change the iteration of a given password in the app I send an export at my email. I save the file to a folder of exports and generate a "last state" file with a program I've written, which I then can import in the app. Two things are not working, however. The program cannot distinguish between lost and dropped passwords (how should it) and there is no automated process (like fetching the data from the emails automatically, creating a new "last state" and sending it back to be imported). I'm hoping for the rewrite of the iOS app, so right now I'm not planning to aim for automatisation.

    Kind regards,

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