tag:help.masterpassword.app,2014-09-03:/help/discussions/problems/501-need-to-reset-master-passwordMaster Password: Discussion 2018-04-27T19:05:43Ztag:help.masterpassword.app,2014-09-03:Comment/451846922018-04-27T16:23:17Z2018-04-27T16:23:18Zneed to reset Master Password<div><p>Not knowing my Master Password is preventing me from logging in to ANY OF MY PASSWORD PROTECTED APPLICATIONS. I can't access financial applications or even my email accounts, which Firefox wants to use to verify my identity to reset my Master Password! I am completely prevented from using Firefox, which is the only web browser I use unless Microsoft automatically switches me to Edge! I have a Firefox account, but I am even prevented from signing in to that account! PLEASE HELP ME IMMEDIATELY. I HAVE IMPORTANT FINANCIAL DISCLOSURES WAITING IN MY EMAIL ACCOUNT FOR MY SIGNATURE!!!!!</p></div>Maralee M Trottertag:help.masterpassword.app,2014-09-03:Comment/451846922018-04-27T17:14:46Z2018-04-27T17:14:46Zneed to reset Master Password<div><p>We are not Mozilla. Please contact Mozilla for problems with Firefox.</p></div>Maarten Billemonttag:help.masterpassword.app,2014-09-03:Comment/451846922018-04-27T19:04:15Z2018-04-27T19:04:16Zneed to reset Master Password<div><p>Thank you for letting me know. You were the option to which Firefox<br>
Support sent me. I finally went to town and used my laptop on a<br>
different wifi network. It still showed the Master Password warning, but<br>
it would at least let me past it without wiping out the application<br>
password I knew and had supplied (which is what it had been doing at<br>
home)!</p>
<p>Thanks again, Maralee M. Trotter</p>
<p>On 04/27/2018 10:14, Maarten Billemont wrote:</p></div>dammttag:help.masterpassword.app,2014-09-03:Comment/451846922018-04-27T19:05:43Z2018-04-27T19:05:43Zneed to reset Master Password<div><p>Glad you got some progress, Maralee!</p>
<p>Can you share where on the Firefox Support page you found the link to this forum?</p></div>Maarten Billemont