need to reset Master Password

Maralee M Trotter's Avatar

Maralee M Trotter

27 Apr, 2018 04:23 PM

Not knowing my Master Password is preventing me from logging in to ANY OF MY PASSWORD PROTECTED APPLICATIONS. I can't access financial applications or even my email accounts, which Firefox wants to use to verify my identity to reset my Master Password! I am completely prevented from using Firefox, which is the only web browser I use unless Microsoft automatically switches me to Edge! I have a Firefox account, but I am even prevented from signing in to that account! PLEASE HELP ME IMMEDIATELY. I HAVE IMPORTANT FINANCIAL DISCLOSURES WAITING IN MY EMAIL ACCOUNT FOR MY SIGNATURE!!!!!

  1. Support Staff 1 Posted by Maarten Billemo... on 27 Apr, 2018 05:14 PM

    Maarten Billemont's Avatar

    We are not Mozilla. Please contact Mozilla for problems with Firefox.

  2. Maarten Billemont closed this discussion on 27 Apr, 2018 05:14 PM.

  3. dammt re-opened this discussion on 27 Apr, 2018 07:04 PM

  4. 2 Posted by dammt on 27 Apr, 2018 07:04 PM

    dammt's Avatar

    Thank you for letting me know. You were the option to which Firefox
    Support sent me. I finally went to town and used my laptop on a
    different wifi network. It still showed the Master Password warning, but
    it would at least let me past it without wiping out the application
    password I knew and had supplied (which is what it had been doing at

    Thanks again, Maralee M. Trotter

    On 04/27/2018 10:14, Maarten Billemont wrote:

  5. Support Staff 3 Posted by Maarten Billemo... on 27 Apr, 2018 07:05 PM

    Maarten Billemont's Avatar

    Glad you got some progress, Maralee!

    Can you share where on the Firefox Support page you found the link to this forum?

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