need to reset Master Password
Not knowing my Master Password is preventing me from logging in to ANY OF MY PASSWORD PROTECTED APPLICATIONS. I can't access financial applications or even my email accounts, which Firefox wants to use to verify my identity to reset my Master Password! I am completely prevented from using Firefox, which is the only web browser I use unless Microsoft automatically switches me to Edge! I have a Firefox account, but I am even prevented from signing in to that account! PLEASE HELP ME IMMEDIATELY. I HAVE IMPORTANT FINANCIAL DISCLOSURES WAITING IN MY EMAIL ACCOUNT FOR MY SIGNATURE!!!!!
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Support Staff 1 Posted by Maarten Billemo... on 27 Apr, 2018 05:14 PM
We are not Mozilla. Please contact Mozilla for problems with Firefox.
Maarten Billemont closed this discussion on 27 Apr, 2018 05:14 PM.
dammt re-opened this discussion on 27 Apr, 2018 07:04 PM
2 Posted by dammt on 27 Apr, 2018 07:04 PM
Thank you for letting me know. You were the option to which Firefox
Support sent me. I finally went to town and used my laptop on a
different wifi network. It still showed the Master Password warning, but
it would at least let me past it without wiping out the application
password I knew and had supplied (which is what it had been doing at
home)!
Thanks again, Maralee M. Trotter
On 04/27/2018 10:14, Maarten Billemont wrote:
Support Staff 3 Posted by Maarten Billemo... on 27 Apr, 2018 07:05 PM
Glad you got some progress, Maralee!
Can you share where on the Firefox Support page you found the link to this forum?