Master Password

Paula Young's Avatar

Paula Young

29 Mar, 2018 04:23 PM

All of a sudden, Firefox is asking for a "Master Password" to log into any accounts.

  1. Support Staff 1 Posted by Maarten Billemo... on 29 Mar, 2018 04:27 PM

    Maarten Billemont's Avatar

    That's unrelated to this application. Please contact Mozilla instead.

  2. 2 Posted by Les Leland on 12 Apr, 2018 10:23 AM

    Les Leland's Avatar

    I'm going around in a circle trying to delete master password. I've followed every instruction by Firefox and still can't resolve problem. Some of the instructions seem outdated and by way of example when I land on error console, there's supposed to be a button that says evaluate (this is to delete password) but there's no such thing. Deleted Mozilla Firefox several months ago, but downloaded it again for my new web site. Can't move forward until I delete this and I don't ever recall setting up. Any help you can offer will be appreciated.

  3. 3 Posted by KaeptnAmerica on 23 Apr, 2018 09:12 AM

    KaeptnAmerica's Avatar

    Hi Les,

    I think you are mixing up things regarding the wording "master-password".
    Firefox also uses an internal storage where you can safe all you entered passwords from any password box on any website. These saved passwords can be protected by a so called "Master-Password" which has nothing to do with the solution which is offered here.
    In Firefox settings you can go to "Dataprotection & Security" and check - or in your scenario - uncheck the box for "using master-password".
    After this, you can call any website where you have stored a password and firefox will fill in it for you without asking for HIS master-password.

    BUT again this has nothing to do with Masterpassword which is offered here.

    And I also want to tell you, that it is not secure to disable the "user master-password" option in firefox. Because everybody who can access your computer also can access all your websites with stored passwords or even worse can export these list of security information.

    With kind regards
    KaeptnAmerica

  4. 4 Posted by Les on 24 Apr, 2018 05:13 PM

    Les 's Avatar

    Dear KaeptnAmerica,
    Allow me to clear up my misleading comment about Firefox. I have downloaded Firefox and it works fine. My problem is trying to use Mozilla Thunderbird email. Each time I open it up, the master password box appears and wants me to enter the password. I cannot move past that point because the box keeps appearing. I can't change the password because I don't remember it. So, in that regard, it's a real-life catch 22 situation.
    Kind regards,
    Les Leland

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