Being asked for master password when I never used one before update.

Tony Newman's Avatar

Tony Newman

14 Dec, 2017 08:21 AM

I've just updated Firefox to version 57. Now I'm being asked for a master password all the time, but I never used one before the update. I can't uncheck the "Use Master Password" box in Preferences, because to do so I need a master password I don't have...

I'm told it has something to do with my profile. I've tried deleting that (having made a backup copy), deleting the application file and downloading and installing version 57.0.2, but the problem persists. Stuff still works if I click on "Cancel" at the prompt, but my automatic log-in passwords aren't appearing and I can't remember all of them.

How do I get out of this Catch-22 situation? I would prefer not to use a master password at all.

  1. 1 Posted by Tony Newman on 15 Dec, 2017 04:22 PM

    Tony Newman's Avatar

    Update to above: I've resolved my problem as described above by means of a workaround involving a second computer with the older Firefox version on it. I suspect that the new version has the master password preference checked by default on installation, which it shouldn't be, but that seems to me to be a fixable bug.

Reply to this discussion

Internal reply

Formatting help / Preview (switch to plain text) No formatting (switch to Markdown)

Attaching KB article:


Attached Files

You can attach files up to 10MB

If you don't have an account yet, we need to confirm you're human and not a machine trying to post spam.

Keyboard shortcuts


? Show this help
ESC Blurs the current field

Comment Form

r Focus the comment reply box
^ + ↩ Submit the comment

You can use Command ⌘ instead of Control ^ on Mac

Recent Discussions

20 Jul, 2018 05:42 PM
19 Jul, 2018 12:20 PM
28 Jun, 2018 07:36 AM
28 Jun, 2018 05:06 AM
22 Jun, 2018 01:07 PM


20 Jun, 2018 05:52 PM
20 Jun, 2018 02:52 PM
18 Jun, 2018 02:43 PM
18 Jun, 2018 12:39 PM
13 Jun, 2018 03:15 PM
05 Jun, 2018 03:33 AM