tag:help.masterpassword.app,2014-09-03:/help/discussions/problems/444-unable-to-copy-and-paste-passwords-after-recent-updateMaster Password: Discussion 2017-05-23T12:58:28Ztag:help.masterpassword.app,2014-09-03:Comment/424839372017-05-03T14:22:11Z2017-05-03T14:22:12ZUnable to copy and paste passwords after recent update <div><p>I recently update the app (22 April) on my Macbook and now I cannot paste any of my passwords into any sites in my masterpasswordapp. It works fine on iPhone and iPad. Any help would be much appreciated.</p></div>Ian Firthtag:help.masterpassword.app,2014-09-03:Comment/424839372017-05-03T14:32:50Z2017-05-03T14:32:50ZUnable to copy and paste passwords after recent update <div><p>I'm not sure I fully understand what exactly you're having issues with. Can you detail exactly the things you're doing and what goes wrong / what you expect to see happen as a result?</p></div>Maarten Billemonttag:help.masterpassword.app,2014-09-03:Comment/424839372017-05-06T09:53:46Z2017-05-06T09:53:50ZUnable to copy and paste passwords after recent update <div><p>Just to clarify, if I wish to use a website such as Amazon.com I copy the password from then go into the site - When I paste the password into the website instead of showing a series of dots indicating that the password has pasted correctly, I now see a single dot. Effectively the passwords are not being correctly copied or pasted into the various websites I use. Any help would be much appreciated.<br>
Many thanks</p></div>Ian Firthtag:help.masterpassword.app,2014-09-03:Comment/424839372017-05-06T12:31:39Z2017-05-06T12:31:39ZUnable to copy and paste passwords after recent update <div><p>When you try to paste the password elsewhere, say.. the address bar, just to see what shows up, what letters do you see appear after pasting? You say a single dot appears, I'm trying to find out what this single dot is.</p>
<p>Have you tried right-clicking and using "Paste" from the menu instead?</p></div>Maarten Billemonttag:help.masterpassword.app,2014-09-03:Comment/424839372017-05-09T15:12:54Z2017-05-09T15:12:55ZUnable to copy and paste passwords after recent update <div><p>Yes I have tried both of your suggestions. I tried pasting a password into the bar above but nothing showed either way, using the trackpad nor key commands.April</p></div>Ian Firthtag:help.masterpassword.app,2014-09-03:Comment/424839372017-05-12T16:56:07Z2017-05-12T16:56:08ZUnable to copy and paste passwords after recent update <div><p>Maarten<br>
Just to update you further, yesterday, after trying both your previous suggestions again, I decided to export my passwords to a file on my Macbook, then delete and reinstall Master Password onto my Macbook. However, I now find that cant re-import my passwords into the programme. Any further help would me much appreciated.<br>
Many Thanks.</p></div>Ian Firthtag:help.masterpassword.app,2014-09-03:Comment/424839372017-05-12T17:02:40Z2017-05-12T17:02:40ZUnable to copy and paste passwords after recent update <div><p>Can you have a look at the Console application's output while you try to import your passwords?</p></div>Maarten Billemonttag:help.masterpassword.app,2014-09-03:Comment/424839372017-05-18T10:36:38Z2017-05-18T10:36:40ZUnable to copy and paste passwords after recent update <div><p>The error message I see when I try to import sites is as follows...</p>
<p>"Incorrect master password for the import sites"</p>
<p>Any further help would be much appreciated. Many thanks.</p>
<p>Ian Firth</p></div>Ian Firthtag:help.masterpassword.app,2014-09-03:Comment/424839372017-05-18T13:47:46Z2017-05-18T13:47:46ZUnable to copy and paste passwords after recent update <div><p>Are you suggesting this is not true? Upon importing, you need to provide the master password which was in use when the sites were exported.</p></div>Maarten Billemonttag:help.masterpassword.app,2014-09-03:Comment/424839372017-05-20T15:25:51Z2017-05-20T15:25:56ZUnable to copy and paste passwords after recent update <div><p>My master password (phrase) has remained the same since I first downloaded MasterPasswordapp.</p>
<p>Many Thanks</p></div>Ian Firthtag:help.masterpassword.app,2014-09-03:Comment/424839372017-05-23T12:58:25Z2017-05-23T12:58:25ZUnable to copy and paste passwords after recent update <div><p>Hey Ian,</p>
<p>Sorry about the delay. Family life.</p>
<p>Can you reproduce this issue with a test account and provide me the mpsites file? That would allow me to look into the specific issue a little deeper.</p></div>Maarten Billemont