Unable to copy and paste passwords after recent update
I recently update the app (22 April) on my Macbook and now I cannot paste any of my passwords into any sites in my masterpasswordapp. It works fine on iPhone and iPad. Any help would be much appreciated.
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Support Staff 1 Posted by Maarten Billemo... on 03 May, 2017 02:32 PM
I'm not sure I fully understand what exactly you're having issues with. Can you detail exactly the things you're doing and what goes wrong / what you expect to see happen as a result?
2 Posted by Ian Firth on 06 May, 2017 09:53 AM
Just to clarify, if I wish to use a website such as Amazon.com I copy the password from then go into the site - When I paste the password into the website instead of showing a series of dots indicating that the password has pasted correctly, I now see a single dot. Effectively the passwords are not being correctly copied or pasted into the various websites I use. Any help would be much appreciated.
Many thanks
Support Staff 3 Posted by Maarten Billemo... on 06 May, 2017 12:31 PM
When you try to paste the password elsewhere, say.. the address bar, just to see what shows up, what letters do you see appear after pasting? You say a single dot appears, I'm trying to find out what this single dot is.
Have you tried right-clicking and using "Paste" from the menu instead?
4 Posted by Ian Firth on 09 May, 2017 03:12 PM
Yes I have tried both of your suggestions. I tried pasting a password into the bar above but nothing showed either way, using the trackpad nor key commands.April
5 Posted by Ian Firth on 12 May, 2017 04:56 PM
Maarten
Just to update you further, yesterday, after trying both your previous suggestions again, I decided to export my passwords to a file on my Macbook, then delete and reinstall Master Password onto my Macbook. However, I now find that cant re-import my passwords into the programme. Any further help would me much appreciated.
Many Thanks.
Support Staff 6 Posted by Maarten Billemo... on 12 May, 2017 05:02 PM
Can you have a look at the Console application's output while you try to import your passwords?
7 Posted by Ian Firth on 18 May, 2017 10:36 AM
The error message I see when I try to import sites is as follows...
"Incorrect master password for the import sites"
Any further help would be much appreciated. Many thanks.
Ian Firth
Support Staff 8 Posted by Maarten Billemo... on 18 May, 2017 01:47 PM
Are you suggesting this is not true? Upon importing, you need to provide the master password which was in use when the sites were exported.
9 Posted by Ian Firth on 20 May, 2017 03:25 PM
My master password (phrase) has remained the same since I first downloaded MasterPasswordapp.
Many Thanks
Support Staff 10 Posted by Maarten Billemo... on 23 May, 2017 12:58 PM
Hey Ian,
Sorry about the delay. Family life.
Can you reproduce this issue with a test account and provide me the mpsites file? That would allow me to look into the specific issue a little deeper.