tag:help.masterpassword.app,2014-09-03:/help/discussions/problems/385-customer-serviceMaster Password: Discussion 2017-03-30T15:27:20Ztag:help.masterpassword.app,2014-09-03:Comment/403506452016-07-18T21:05:49Z2016-07-18T21:05:49ZCustomer Service<div><p>I have endlessly tried to contact customer service with no
responses whatsoever. I't kind of like a little frustrating. All I
wand to know is how to install MP on my Windows 7 and windows 10
computers.</p></div>c_life62tag:help.masterpassword.app,2014-09-03:Comment/403506452016-07-19T12:29:19Z2016-07-19T12:29:19ZCustomer Service<div><p>You don't install anything. You just download the desktop
version off the website and double-click the icon to start it. Make
sure you have Java installed.</p>
<p>— Maarten Billemont (lhunath) — me: <a href="http://www.lhunath.com">http://www.lhunath.com</a> <a href="http://www.lhunath.com/">http://www.lhunath.com/</a> –
business: <a href="http://www.lyndir.com">http://www.lyndir.com</a>
<a href="http://www.lyndir.com/">http://www.lyndir.com/</a> –
<a href="http://masterpasswordapp.com">http://masterpasswordapp.com</a>
<a href="http://masterpasswordapp.com/">http://masterpasswordapp.com/</a></p></div>Maarten Billemonttag:help.masterpassword.app,2014-09-03:Comment/403506452016-07-19T12:31:13Z2016-07-19T12:31:13ZCustomer Service<div><p>As an aside, Master Password is open source free software under
the GPL, there are no customers and there is no customer service.
There is just me, building something for the community, in my off
time, and the rest of the community here, helping out where they
can.</p>
<p>— Maarten Billemont (lhunath) — me: <a href="http://www.lhunath.com">http://www.lhunath.com</a> <a href="http://www.lhunath.com/">http://www.lhunath.com/</a> –
business: <a href="http://www.lyndir.com">http://www.lyndir.com</a>
<a href="http://www.lyndir.com/">http://www.lyndir.com/</a> –
<a href="http://masterpasswordapp.com">http://masterpasswordapp.com</a>
<a href="http://masterpasswordapp.com/">http://masterpasswordapp.com/</a></p></div>Maarten Billemonttag:help.masterpassword.app,2014-09-03:Comment/403506452016-07-20T22:58:44Z2016-07-20T22:58:44ZCustomer Service<div><p>I am sorry to take up too much of your time, but when I go to
the site and click on one of these:</p>
<p>Get it for: <a href="https://itunes.apple.com/app/id510296984">iPhone / iPad</a> | Mac
<a href="https://ssl.masterpasswordapp.com/masterpassword-mac.zip">Desktop</a>,
<a href="http://masterpasswordapp.com/#">Homebrew</a> | <a href="https://ssl.masterpasswordapp.com/masterpassword-gui.jar">Desktop
(Java)</a> | <a href="https://ssl.masterpasswordapp.com/masterpassword-cli.tar.gz">Terminal
(C)</a> | <a href="https://ssl.masterpasswordapp.com/masterpassword-android.apk">Android
(Beta)</a> | <a href="https://js.masterpasswordapp.com/">Web
(Beta)</a></p>
<p>I just get a jar file to download. How do I download the
app?<br>
Thanks a bunch. G. Smith</p>
<p>Sent from <a href="https://protonmail.com">ProtonMail</a>,
Swiss-based encrypted email.</p></div>c_life62tag:help.masterpassword.app,2014-09-03:Comment/403506452016-07-20T23:14:33Z2016-07-20T23:14:33ZCustomer Service<div><p>The jar file is the app.</p>
<p>-- Maarten Billemont (lhunath) <a href="http://lhunath.com">http://lhunath.com</a> - <a href="http://lyndir.com">http://lyndir.com</a></p></div>Maarten Billemonttag:help.masterpassword.app,2014-09-03:Comment/403506452016-07-21T01:19:00Z2016-07-21T01:19:00ZCustomer Service<div><p>What is the name of the installation file? Sorry to bother you
again. If I like the app I will most likely help out some. Thank
you!</p>
<p>Re: Customer Service [Problems #385]</p>
<p>Local Time: July 20, 2016 5:14 PM<br>
UTC Time: July 20, 2016 11:14 PM</p></div>c_life62tag:help.masterpassword.app,2014-09-03:Comment/403506452016-07-21T03:22:07Z2016-07-21T03:22:07ZCustomer Service<div><p>It's like I said the first time:</p>
<p>You don't install anything. You just download the desktop
version off the website and double-click the icon to start it. Make
sure you have Java installed.</p>
<p>Put the JAR file somewhere, double-click it to start Master
Password. Make sure you have Java installed. Not sure what else I
can say. Just follow the instructions.</p>
<p>— Maarten Billemont (lhunath) — me: <a href="http://www.lhunath.com">http://www.lhunath.com</a> <a href="http://www.lhunath.com/">http://www.lhunath.com/</a> –
business: <a href="http://www.lyndir.com">http://www.lyndir.com</a>
<a href="http://www.lyndir.com/">http://www.lyndir.com/</a> –
<a href="http://masterpasswordapp.com">http://masterpasswordapp.com</a>
<a href="http://masterpasswordapp.com/">http://masterpasswordapp.com/</a></p></div>Maarten Billemonttag:help.masterpassword.app,2014-09-03:Comment/403506452016-07-21T03:50:15Z2016-07-21T03:50:15ZCustomer Service<div><p>Hey! Finally got it to work! Thanks for the info. Now just have
to figure out how to set it up<br>
.If it works well I'll be making a donation. Any tips or further
instructions you have? Thanks GS</p>
<p>Sent from <a href="https://protonmail.com">ProtonMail</a>,
Swiss-based encrypted email.</p></div>c_life62tag:help.masterpassword.app,2014-09-03:Comment/403506452016-07-21T05:27:19Z2016-07-21T05:27:19ZCustomer Service<div><p>Unfortunately not, it's all kind of "figure it out as you go" so
far. The website has all the information that's available.</p>
<p>The Java application wasn't really built specifically for
Windows; I'm not a Windows developer. It's a "better than nothing"
solution for now.</p>
<p>The primary apps are the iOS and Mac apps, those are maintained
the best and have most features.</p>
<p>Usage is essentially this:<br>
1. Log in.<br>
2. Enter your site name (use the bare domain name of the site, for
example, facebook.com).<br>
3. You get a password for the site.<br>
4. Use this password to log into your account.</p>
<p>If you are using Master Password with an existing account,
you'll have to update your existing account's password and change
it into the one Master Password is giving you.</p>
<p>Do not forget your master password!</p>
<p>— Maarten Billemont (lhunath) — me: <a href="http://www.lhunath.com">http://www.lhunath.com</a> <a href="http://www.lhunath.com/">http://www.lhunath.com/</a> –
business: <a href="http://www.lyndir.com">http://www.lyndir.com</a>
<a href="http://www.lyndir.com/">http://www.lyndir.com/</a> –
<a href="http://masterpasswordapp.com">http://masterpasswordapp.com</a>
<a href="http://masterpasswordapp.com/">http://masterpasswordapp.com/</a></p></div>Maarten Billemonttag:help.masterpassword.app,2014-09-03:Comment/403506452017-03-28T02:28:27Z2017-03-28T02:28:28ZCustomer Service<div><p>On Linux, the jar file is not running. It opens the archive, and I extracted it. Then what?</p></div>Sam Stag:help.masterpassword.app,2014-09-03:Comment/403506452017-03-28T02:54:12Z2017-03-28T02:54:15ZCustomer Service<div><p>I right-clicked, and started it with java runtime. Hope that's it.</p>
<p>For M pwd: Does it need uc, lc, #, and special char? Min length?</p></div>Sam Stag:help.masterpassword.app,2014-09-03:Comment/403506452017-03-30T15:27:19Z2017-03-30T15:27:19ZCustomer Service<div><p>Whatever you want.</p>
<p>I recommend a short pass phrase instead of a password.</p>
<p>Eg. banana coloured duckling</p></div>Maarten Billemont