Transferring settings between Mac computers does not seem to function

me's Avatar

me

28 Dec, 2014 07:20 AM

Hello-

I have mainly been using MasterPassword on my Macbook Air running Yosemite 10.10.1 and my iPhone 6. I want to start using it on my iMac also running Yosemite 10.10.1. The challenge I am facing is that when I export the my passwords to an mpsites file from the Macbook Air I cannot import it into the iMac. it will important fine into the iPhone 6.

The import window will either just hang with a spinning beach ball on the file select window or it will "import" but there are no sites in the application on the iMac.

I also tried downloading the zip file from the thread http://help.masterpasswordapp.com/help/discussions/problems/197-os-x-version-crashes.

Is there a step that I am missing?

If you need additional information, I have attached the system information file.

Thank you.

  1. Support Staff 1 Posted by Maarten Billemo... on 28 Dec, 2014 05:31 PM

    Maarten Billemont's Avatar

    If this is a safe export file and you're willing to email it to me, I can have a look into why it's not importing properly. You could email it to me at [email blocked]. If you prefer, you can first open the file in any text editor, such as TextEdit, to see what's in it. You could even make a copy of the file and remove any lines from it that you don't want to send.

  2. Maarten Billemont closed this discussion on 28 Dec, 2014 05:31 PM.

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