tag:help.masterpassword.app,2014-09-03:/help/discussions/problems/169-ios-update-account-info-deletionMaster Password: Discussion 2014-10-28T00:41:20Ztag:help.masterpassword.app,2014-09-03:Comment/350762842014-10-26T14:12:33Z2014-10-26T14:12:33ZiOS update & account info deletion<div><p>Hey Carmen,</p>
<p>During the latest update, there was a brief period where a buggy
update went live on the App Store. This buggy version caused some
people to lose their user. As soon as I noticed, I took Master
Password off of the App Store completely to prevent more people
from being affected. A new and fixed version was then made
available shortly after, but the people that were affected by the
buggy version's data store could not be saved and needed to be
recreated. It appears now that you might have been affected by this
ill transition; presumably your iPhone automatically updated Master
Password. For that, you deserve my most sincere apologies.</p>
<p>You say that you recreated your user and added your sites back
but the passwords were different; that is unexpected. In fact,
Master Password was designed specifically such that if the name of
your user and master password remain the same, as well as the names
for your sites, then your passwords must as a mathematical
consequence also be the same, even if everything else was lost. So,
you'll have to ensure that your user's name is really identical
(make sure you used the same capitalization etc.), your master
password was not mis-typed and the sites were named the same as
well.</p>
<p>There are two other options for recovery:<br>
1. If you have an export file, that's great. You can import it
again and your user should be fully restored.<br>
2. If you don't have an export file but you're also using the Mac
app, use the Mac app to create an export file and then import it on
your iPhone.</p>
<p>Make sure you're on the latest version before doing your
recovery (the latest version is 2.1.88, the number can be found via
Settings -> M. Password).</p>
<p>And finally, I should apologize again for causing this major
inconvenience to you. Let me know if any of these instructions are
unclear or if I can help you with anything else. If you have any
other ideas or suggestions, don't hesitate to get back to me about
those either.</p></div>Maarten Billemonttag:help.masterpassword.app,2014-09-03:Comment/350762842014-10-28T00:12:44Z2014-10-28T00:12:44ZiOS update & account info deletion<div><p>Hi Maarten,</p>
<p>I have tried recreating my User ID using the same password
multiple times -<br>
and have tried variants on capitalization and spacing. So far I
have had<br>
zero luck in re-adding a site and having Master Password regenerate
a<br>
correct password.</p>
<p>I do not have an export file of the passwords, therefore
restoring from a<br>
back up file is not possible.</p>
<p>I don't understand what you mean in the second option by "...use
the Mac<br>
app to create an export file and then import it on your iPhone."
(1) I<br>
don't use a Mac. (2) The app currently has no information
whatsoever in<br>
it. Creating an export file of no information doesn't seem
logical.</p>
<p>Not only has my information completely disappeared from the app
during a<br>
software update, but the app has been completely unable to
regenerate the<br>
password information. I am now in a position where I do not have
access to<br>
the passwords for 30+ sites and need to recreate them in an ad hoc
manner<br>
as I encounter log-in prompts. The app has actually caused the
very<br>
situation it was meant to prevent.</p>
<p>At this stage, I am completely frustrated by the Master Password
program<br>
and will not be using it anymore.</p></div>Carmen Overelltag:help.masterpassword.app,2014-09-03:Comment/350762842014-10-28T00:41:20Z2014-10-28T00:41:20ZiOS update & account info deletion<div><p>Hey Carmen,</p>
<p>I'm sorry to have caused you frustration.</p>
<p>The first option I proposed only applies if you had made an
export file with the iOS app previously; since you hadn't, it
doesn't help you.</p>
<p>The second option can only help you if you are simultaneously
using Master Password on the Mac at this time and can export your
sites from there into the iOS app. Since you don't, it doesn't
apply to you either.</p>
<p>I'm sorry to hear you're having no luck with recreating your
original site passwords. Though please note that the password for
your site is a mathematical result of the inputs; essentially, it's
"user name + master password + site name = site password". If you
make the right values all the same, inevitably the site password
will be the same. Consequently, if you're not getting the old site
password back, it means you must have mistyped one of the
inputs.</p>
<p>Note that it's often difficult for people to remember the exact
naming they use for things after the fact if they haven't had the
discipline initially to make sure the names were standardized or
followed a scheme. This is the only reason why I recommend in the
app that people use their full, correctly spelled and capitalized
full legal name, as well as standardizing site names to fully
lowercased bare domain names (eg. apple.com, not Apple, not
appleid, not store.apple.com, etc.)</p>
<p>Best of luck with your account security in the future, Carmen.
Be it through Master Password or otherwise. And let me know if I
can do anything else to help you out or explain things better.</p></div>Maarten Billemont